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How do we protect and secure data?

We take great care to protect client data. Technological safeguards are in place to prevent unauthorized or unlawful access to data and to protect against accidental loss, damage, or destruction of data. Staff who are granted access to TestMeNow data are trained to protect the data from any illegal or unauthorized access and usage and sign confidentiality agreements. We protect and secure your data in the following ways:

  • Trained management, outreach, and counselling staff carefully support clients and handle their information securely. Our clinical partners are nationally accredited and follow health information guidelines set by the Ministry of Health.
  • TestMeNow uses a range of security measures to protect clients and data including using Secure Sockets Layer (SSL) which encrypts your communication with TestMeNow, secure high-capacity server hosting, offsite backup service with military grade encryption, and password-protected user logins.

How can you manage or delete your personal information?

We provide you with the ability to access, rectify or delete your data. You can manage your data by:

  • Calling the phone number of your clinic/provider, to rectify or delete your data. You will be asked to confirm your identity to proceed with your requests.
  • Asking the service provider in-person, during a visit, to rectify/delete your data.

Requests to access, edit, or delete your personal data on TestMeNow may only proceed after service providers or client support staff can confirm your identity. After your identity is confirmed, requests will be processed within 10 days.

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